Subscription Policy
Conditions applicable to Premium features.
1. Availability and pre-purchase information
Calendoctor offers Premium features through plans shown in your device’s store. Before you confirm, the purchase screen displays the price, currency, billing interval, included features, any trial conditions, and whether the subscription renews automatically. The free version, its limits, and Premium features may vary by platform.
There is no charge without confirmation of purchase from the applicable store.
2. Processing by Apple or Google
On iOS, the purchase is processed by Apple through the App Store; on Android, by Google Play. Payment, payment method, receipt, renewal, cancellation, and the operational refund process are also governed by the store’s terms. Calendoctor may use its validation service or RevenueCat to recognize Premium entitlement, but it does not collect or store full card numbers. The store’s involvement does not exclude any mandatory obligations or rights of Calendoctor or the consumer.
3. Renewal, amendment and cancellation
If the subscription is configured as renewable, it will automatically renew at the end of each period, unless canceled in the store settings before renewal. Cancellation prevents the next charge, but typically preserves Premium access until the end of the already paid period, subject to store confirmation. Deleting the app, clearing local data, changing devices, logging out of your account or deleting a backup will not cancel your subscription.
Upgrade, downgrade, price change, trial period, payment failure, grace period, expiration, restoration, refund, revocation and effects of a previous subscription will comply with the offer presented and the store rules. When required, notices will be sent and consents obtained in accordance with the platform rules and applicable legislation.
4. Verification, restoration, and Premium access
Premium access is granted only after the transaction is verified with Apple or Google and its status is recorded by the configured validation service. The app may require sign-in and an internet connection to validate, restore, or update that status. A purchase that is pending, cannot be verified, has been refunded, revoked, or expired, or is linked to a different account may not unlock Premium or may cause Premium access to be removed.
To restore a purchase, the User must use the same store account and, where applicable, the same Calendoctor account linked to that purchase. A subscription cannot be transferred between different store accounts. Temporary unavailability of the store, internet connection, or validation service may delay confirmation and does not automatically grant permanent access.
5. Refunds, withdrawal rights, and support
Refund requests for purchases made through the App Store or Google Play may need to be submitted through the process provided by the relevant store, without limiting statutory rights or support owed by Calendoctor. Calendoctor will comply with mandatory consumer rights, including rights to adequate information, remedies, and withdrawal where applicable, but it does not control the operational decision made by the payment platform.
For support regarding app features, please send non-sensitive proof of purchase and a description of the issue to suporte@calendoctor.app. Never send password, full purchase token, card details or patient information via email.
6. Referral benefits
Premium months earned through the referral program are granted by Calendoctor without charge or store renewal. They remain on the account while a paid subscription is active and may be applied after it ends. A chargeback, fraud, duplicate credit, or error may reverse the related credit under the Terms of Use. Referral balance is not money and cannot be withdrawn, sold or transferred.
7. Updates to this Policy
This Policy may be updated to reflect changes in offerings, products, stores, or support flows. The Terms of Use and the Privacy Policy also apply.